Where can I get information on your available properties?

Information on our properties can be found on this website or you can call us at 512-335-8686 and we will connect you with one of our property managers to assist you. We can also e-mail or fax you a copy of our available properties.

How do I view your available properties?

One of our property managers will schedule an appointment with you to show the property.

Who must fill out an application?

Each occupant over the age of 18 must fill out an application, including spouses and adult children or dependents.

Why must all adults fill out an application?

Every adult who resides in the property must be listed on the lease. We must verify the suitability of each occupant.

What is your application fee?

Our application fee is $50.00 per applicant.

I am a student or do not have enough income to qualify for a property, can I still lease one of your properties?

Yes, however, we would require you to secure a suitable person as a Guarantor of the lease. That person will be considered a "Tenant" and will be added to the lease as such. The Guarantor would also be responsible for completing an application and paying an application fee.

Why does my Guarantor have to fill out an application?

We must evaluate the credit worthiness of the parties to the lease.

What do I need to submit in addition to my application?

1. Copy of a valid government issued identification
2. Copy of your Social Security card, or proof of a valid number
3. Your most recent pay stub, or other verification of your income
4. Proof of proper immigration status, if not a US citizen
5. Appropriate non-refundable application fee in the form of cashier's check or money order
6. A refundable application deposit in the amount of the security deposit. Upon approval of your application, the application deposit becomes your security deposit. If your application is denied, the application deposit is fully refundable.

No application will be processed until it is complete, including all documents and authorization forms. Additionally, no application is complete without payment in full of all application fees due.

Do you accept pets?

We accept pets weighing under 35 pounds on a case by case basis as determined by the owner of the property. All pets must be listed in the lease. The pet deposit for one pet is $300.00. For an additional pet, an extra $300.00 pet deposit must be submitted. If there are two pets on any property, the total pet deposit is $600.00. There is also a monthly pet rent of $15 per pet. Any damage done by the pet is the responsibility of the resident. All pets must be registered and immunized in accordance with local ordinances. At the end of the lease the resident must provide proof of a flea treatment from a licensed exterminator. No pets can be tied on the property. Several breeds of dogs will not be accepted under any circumstances. Among the breeds we do not permit are German Shepherds, Dobermans, Pit Bulls, Chows, Rottweilers, mixed breeds of those mentioned above, or any other breed that may be deemed vicious in our sole discretion.

What factors do you use in determining if my application is approved?

First and foremost, we operate in strict compliance with all Fair Housing Guidelines. After receiving an application we investigate each of the following:

• Rental / Ownership History
• Income Verification
• Credit Report
• Criminal Report

How much can I qualify for?

Your gross income must equal to or be greater than three times the monthly rent of the property being leased.

How long does it take to process my application?

Typically, we can process your application within 2 business days once we have all documents required to complete an application. However, it is not uncommon to experience difficulty verifying your rental and/or employment information. Should we experience difficulty doing so, we will contact you to verify the information you provided is correct. Sometimes it is beneficial for you to contact the person we are having difficulty getting in touch with and request that the information needed be released.

After my application is approved, what do I do?

We will contact you as soon as possible to let you know that you have been approved. Then you will have 3 business days to sign the lease.

What happens if I bring in an application and there is already an application submitted on the property?

All applications are accepted and processed on a first come-first served basis. Due to our fiduciary relationship to the owner, if more than one application is submitted before approval of an application we are required to select the most qualified application. In this situation only, those applications not approved will be refunded their application fee.

What if my application is denied?

In the event your application is denied, we make every effort to contact you promptly regarding the denial and we will mail you a letter regarding the denial. You may come to our office and pick up your refundable application deposit or we can mail it to you. If denied, we will provide you contact information to request a copy of your credit report directly from the credit bureau.

How quickly can I move in after my application is accepted?

Typically, we can have your home ready to move into within 24 business hours after approval of your application if we have completed the make-ready. If there are repairs that still need to be done, the time frame for these will be handled on a case by case basis.

How long are your leases?

Most of our leases are for a minimum of 12 months; however, we will consider other terms, to be approved by our owners. Approximately 60 days prior to the end of the initial term, lease renewal options will be mailed to your home for your selection. Should you choose not to renew your lease, your initial lease will continue on a month to month basis, usually at an elevated rent amount.

Do I need Renters Insurance?

Yes, our residents are solely responsible for insuring their own personal property that is located or stored upon the property leased. Any loss resulting from theft, fire, storm and other hazards and casualties are the sole responsibility of the tenant and not the owner.

How do I turn on utilities?

It is the responsibility of our residents, unless they are included in the lease, to secure utilities for their residence. It is the responsibility of every resident to supply confirmation from the utility company showing an active account prior to picking up the keys to their new home. At the termination of the lease the resident is responsible for having all utilities services disconnected. Please see the Utilities section of our website for utility contact information.

What am I responsible for as a resident?

Typically, all residents are responsible for :

• Securing all utilities for the home, unless otherwise provided
• Lawn care, unless otherwise provided
• Maintaining a clean and sanitary property
• Promptly disposing of all garbage in appropriate receptacles
• Supplying and changing heating and air conditioning filters at least once a month
• Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
• Changing the smoke detector batteries during tenancy (these are new when you move in)
• Taking all necessary precautions to prevent broken pipes due to freezing or other causes
• Replace any lost or misplaced keys
• Paying any periodic, preventative, or additional extermination costs desired by Tenant
• Removing any standing water
• Knowing the location and operation of the main water cut-off valve and all electrical breakers
• Promptly notifying Landlord, IN WRITING, of all needed repairs
• Complying with all Homeowner Association Rules
• Following the terms of your lease.

How can I pay rent after I move in?

Rent can be paid by check or money order until the third of the month. After the third of the month we will only accept rent in the form of certified funds. Additionally, late payments must include the late fees or your payment will not be accepted. You can also pay your rent online.

When is rent due?

Rent is due on the 1st of the month and late on the 2nd. Rent must be in our office by the end of the 3rd of the month in order to not incur a late payment penalty. If you pay rent after the 3rd of the month there is a late fee of $50 plus $10 per day that it is late. Any current month rental payments received after the 3rd of the month must be in the form of a certified check or money order; no personal checks will be accepted after the 3rd. Additionally, all payments made after the 3rd must include the applicable late fee.